Privacy Policy

Last updated version: 28/08/2025

This Privacy Policy explains how Scoop and Tidy (“we,” “our,” or “us”) collect, use, share, and protect your personal data when you use our services and/or visit our websites www.scoopandtidy.com or https://scoopandtidy.com.

We are committed to keeping your information safe, transparent, and compliant with all applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the UK Data Protection Act 2018, and other international privacy standards (such as US CCPA/CPRA, Canadian PIPEDA, and the Australian Privacy Act 1988).

Your use of our website and services is subject to your acceptance of, and compliance with, this Privacy Policy. It applies to all visitors, users, and customers. By accessing the Website or using our services, you agree to be bound by this Privacy Policy. If you do not agree with any part of it, you must not use the Website or our services.

1. Who We Are

Business Name: Scoop and Tidy (owned and operated by Marketix AI LTD - a Private Company Limited By Shares formed in England, with a registration number of 15292273).
Address (HQ): 71-75 Shelton Street, WC2H9JQ, London, United Kingdom
Email: [email protected]
Phone: +44 7888 872 194

We provide professional dog waste removal services for residential and commercial clients in South West London and Surrey, UK only.

2. What Data We Collect

We may collect the following types of personal data:

• Personal identifiers: name, address, phone number, and email address.

• Service details: property type, estimated garden size, wheelie bin and gate locations, access instructions, areas to be cleaned, service frequency, and number of pets.

• Pet information: names, breeds, birthdays, special health notes or behaviours relevant to providing safe services. • Payment information: billing address and payment details (processed securely by third-party providers; we do not store full card numbers).

• Location data: only used if necessary for routing and service scheduling.

• Technical and usage data: IP address, browser type, device info, cookies, and website usage data.

• Optional demographic or survey data: when you voluntarily participate in surveys, promotions, or referral programs.

• Testimonials: we may also publish customer testimonials that have been provided to us directly with the customer’s consent. Such testimonials may include your first name, first letter of last name, location, and feedback, and may be displayed on our website and/or in marketing materials.

We collect personal data directly from you. We do not purchase personal data from third-party sources.

3. How We Use Your Data

We use your information for the following purposes:

• Service delivery: scheduling, visiting, and completing dog waste removal services.

• Account management: setting up appointments, billing, and processing payments.

• Communication: service reminders, updates, and customer support.

• Marketing (with your consent): sending promotions, offers, newsletters, and referral program updates.

• Analytics & improvements: monitoring website usage and customer feedback to enhance services.

• Legal & regulatory compliance: maintaining tax, invoicing, and service records as required.

SMS/Email Marketing:

By providing your phone number or email, you agree we may send reminders, confirmations, and promotional offers. You may opt out at any time by clicking unsubscribe in emails or replying STOP to text messages.

4. Legal Bases for Processing

We use your data mainly to give you the service you asked for. Sometimes the law requires us to keep records, and sometimes we use your data to improve our business. We’ll always balance our needs with your rights.

We process personal data under the following lawful bases:

• Contract: to deliver services and fulfil our agreement with you.

• Consent: for marketing communications, SMS reminders, and use of non-essential cookies.

• Legal obligation: for tax, invoicing, and compliance with law.

• Legitimate interests: to improve services, ensure safety and security, and grow our business (balanced against your rights).

All data processing activities undertaken by us take place in United States and United Kingdom.

5. How We Share Your Data

We may share your data with trusted third parties when necessary:

• Payment processors: to handle secure transactions.

• CRM and scheduling providers: to manage bookings, reminders, surveys, and referrals.

• IT and website providers: for hosting, analytics, and support.

• Marketing and advertising platforms (with consent): such as Google Ads, Facebook, or Instagram for targeted campaigns.

• Professional advisors & authorities: when required by law or legal proceedings.

All service providers act as data processors under written contracts and are restricted to using your data only for agreed purposes. We never sell, rent, or trade your personal data.

6. Data Retention

We keep your data only as long as needed for the purposes described above:

• Customer records: kept during your active contract and up to 6 years after for tax and regulatory obligations.

• Marketing data: is retained until you withdraw consent or unsubscribe, and in any case no longer than 24 months after your last interaction with us.

• Cookies/technical data: retained as per our Cookie Policy.

After retention periods expire, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, EU GDPR, and other privacy laws, you have the following rights:

• Access: request a copy of your data.

• Rectification: correct inaccurate or incomplete data.

• Erasure: request deletion of your data (“right to be forgotten”).

• Restriction: limit how we process your data.

• Objection: stop us using your data for marketing or legitimate interests.

• Portability: request your data in a portable format.

• Withdraw consent: opt out of marketing emails, texts, or cookie tracking at any time.

To exercise your rights, contact us at [email protected].

8. International Visitors and Other Privacy Laws

While we do not market or offer services outside the UK, individuals who access our website internationally may have additional rights under their local privacy laws:

• United States (CCPA/CPRA & other state laws): California and other US residents may request to know, delete, or opt out of the disclosure of their personal information. We do not sell personal data.

• Canada (PIPEDA): We collect data only for identified purposes, use it with consent or as permitted, and provide rights of access/correction.

• Australia (Privacy Act 1988 & APPs): We collect only necessary data, take reasonable steps to protect it, and allow access or correction upon request.

9. International Transfers

Some providers (e.g., cloud hosting, analytics, CRM, payment processors) may transfer data outside the UK/EEA to the US.

We ensure protections are in place such as:

• UK/EU adequacy decisions, or

• Standard Contractual Clauses (SCCs) approved by the ICO/EU.

10. Cookies and Tracking

Our website uses cookies and tracking technologies.

10.1 Cookies

Cookies are small text files that a website saves on your computer or phone when you visit it. They don’t take up much space, and you can delete them at any time.

• Essential cookies: required for core site functionality.

• Preference cookies (optional): save your settings, like language or location.

• Analytics cookies (optional): tell the website owner how people use the site (which pages are popular, how long visitors stay, etc.).

• Advertising / Marketing cookies (optional): used only with your consent for ads and retargeting. It helps show you ads that are more relevant to your interests (for example, if you looked at dog toys, you might see more pet ads later).

You can manage cookies via your browser or our cookie banner. For details, see our Cookie Policy.

10.2 Privacy Notice: Visitor Tracking Usage

This Privacy Notice details the collection and use of information through the Visitor Tracking tool on our website.

Information Collection: We utilize Visitor Tracking to collect data essential for enhancing user experience and website functionality, including, but not limited to:

• Business Name (where applicable)

• Browsing Activity

• Geolocation Data

This enumeration is not exhaustive; additional data pertinent to service optimization may be collected.

Purpose of Collection: The gathered information is employed to:

• Customize user experience

• Analyse web traffic for continuous improvement

• Safeguard website integrity

Disclosure: Collected data is not sold. It may be shared with authorized third parties solely for service enhancement under strict confidentiality constraints.

User Rights: Visitors reserve the right to inquire about and amend their personal data. Direct inquiries and requests to our contact details below.

Amendments: This notice may be revised to mirror changes in practices or regulatory adjustments. We advise regular review.

For inquiries regarding our Visitor Tracking data practices, contact VisitorTracking.com.

10.3 Do Not Track

Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

11. Security Measures

Our We take security seriously and use:

• SSL encryption for data in transit.

• Secure servers and restricted access to personal data.

• Regular monitoring of systems to prevent breaches.

• Destroying and/or deleting personal information once we no longer need it. (See 6. Data Retention)

• Maintaining up-to-date software and safeguards.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute protection.

12. Children's Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from them.

If you think we may have collected information about a child, please don't hesitate to contact us, and we will quickly delete it.

If you are under 16, please do not use our services without parental consent.

13. Third-Party Links

Our website may link to external websites. We are not responsible for their content, privacy practices, or policies. We encourage you to review the privacy policies of any third-party sites you visit.

We may display customer reviews from third-party platforms such as Google and Facebook on our website. These reviews are publicly available on those platforms and shown on our site for informational purposes only. If you choose to post a review on a third-party platform, your information will be processed according to that platform’s own privacy policy, not ours.

14. Business Transfers

In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the new owner under safeguards consistent with this Privacy Policy.

15. Accountability & Complaints

If you have concerns about our handling of your data, don't hesitate to get in touch with us first. The following person is accountable and responsible for our privacy practices and procedures:

Patrick Van Hauwe
Owner
+44 7888 872 194
[email protected]

If unresolved, you can lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk

• Phone: 0303 123 1113

If you live outside the UK, you may also contact your local data protection authority, such as:

• US: Federal Trade Commission (FTC)

• Canada: Office of the Privacy Commissioner (OPC)

• Australia: Office of the Australian Information Commissioner (OAIC)

16. Policy Updates

We may update this Privacy Policy to reflect legal, technical, or business changes. When updates are significant, we will notify you via email (if we have your details) or by a notice on our website.

17. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: [email protected]

Phone: +44 7888 872 194

Address: 71-75 Shelton Street, WC2H9JQ, London, United Kingdom.