Terms and Conditions
Last updated version: 28/08/2025
Welcome to Scoop and Tidy, owned and operated by Marketix AI LTD. By using our services or accessing our website, you agree to these Terms and Conditions. Please read them carefully.
1. Service Terms
1.1 Service Description
We provide professional outdoor dog waste removal services for residential and commercial properties across South West London and Surrey, UK.
Our trained, uniformed, and background-verified technicians remove visible dog waste from designated outdoor areas and dispose of it in a responsible manner. Waste is double-bagged and placed in your council bin in line with local disposal rules, unless otherwise agreed.
Services include:
• One-off cleans
• Initial/first cleans
• Recurring visits (twice weekly, weekly, bi-weekly, or monthly)
We do not provide veterinary care, dog walking, dog-sitting, or lawn-care services.
1.2 What's Included
• Scope of work: Removal of visible dog waste from agreed outdoor areas (gardens, patios, communal grounds).
• Health & hygiene: Our tools and shoes are always sanitised with kennel grade, pet-safe products before every visit.
• Proof of service: For your peace of mind, we’ll send you confirmation messages and photos (e.g., closed gates) after each visit.
• Visual health check: As part of our service, our team will carry out a simple visual health check of your dog’s waste (e.g., noting unusual colour, consistency, or other visible concerns). If we spot anything that looks unusual, we will notify you as a courtesy. Please note: we are not veterinarians and cannot provide medical advice. Any observations we share are for your awareness only and should not be relied on as a diagnosis. If you have any concerns about your pet’s health, please consult a qualified veterinary professional.
• Optional extras: Deodorising treatments may be available upon request and costs extra.
1.3 Scheduling & Access
• Service day: We aim to attend on the same weekday for each recurring visit (Mon–Fri, 9 am–4 pm) whenever possible. However, because routes are planned for maximum efficiency to keep pricing affordable, we cannot always guarantee the exact same day every time. If your service day does change, we’ll let you know in advance.
• Arrival Time: On the day of service, you will receive a text notification 30-60 minutes before our arrival that we are on our way. If you are at the beginning of our route, you may receive a 15-30 minute notice.
• Property access: You must ensure safe, unobstructed outdoor access (e.g., unlocked gate, code, or key). For insurance reasons, we cannot enter your house to access the garden. If access is not provided or safe, we reserve the right to cancel the service appointment. In such cases, the visit will be charged in full, as if it were completed.
• Bin access: Waste is double-bagged and placed in your council bin in line with local council disposal rules. If your bin is not outside and available for use, we will put the waste bags in a secure and protected location near your gate. It is your responsibility to ensure that access to your garden is clear and that your waste bin is available for use. We are not liable for any inconvenience or damage caused by leaving the waste outside in an alternative location.
1.4 Liability & Safety
• Pets indoors: Please ensure your dogs are secured indoors during visits for the safety of our team. If an aggressive or unsecured dog prevents safe access, the visit will be treated as completed and charged in full. We do our best to avoid these situations by sending you a 30–60 minute arrival notice in advance.
• Dog bite policy: If an employee is bitten, the pet owner accepts full responsibility for medical costs, reasonable lost income, and related business expenses by filing a claim with their homeowner's insurance. We may suspend or terminate service immediately. If our employee reasonably defends themselves and the dog is harmed in any way or form, you agree not to bring claims against Scoop and Tidy nor the employee in question.
• Property damage: While we take great care, Scoop and Tidy is not liable for any property damage that may occur during the normal course of providing our service, unless caused by negligence.
1.5 Payments
• Securing your service: To secure your service, we require that a valid credit or debit card be saved on file with us.
• Accepted methods: We accept major debit/credit cards and other electronic methods via our secure payment processor. Card details are stored by the payment processor for future recurring billing purposes. We do not store full card numbers. We do not accept payment by cash or cheque.
• Billing: Recurring plans are billed in advance on the 1st of each month, unless stated otherwise. One-off or initial cleans are billed at/after booking confirmation. An invoice will be issued to you on the same day the payment is processed, for your records.
• Failed payments: If a payment cannot be processed at the start of the month, we will make reasonable attempts to contact you to resolve the issue. After the first failed attempt, you will have a 7-day grace period to bring your account up to date. If payment is not received within this time, your service will be paused and no further visits will take place until the balance is cleared.
• Late payment: If payment has not been received before your first scheduled cleanup of the month, your service will be placed on hold until the balance is paid. If payment is still outstanding by the 7th of the month, a one-time late fee of £5 will be added to your account. This charge applies only once per month and will not continue to accumulate.
1.6 Pricing Policy
• Quotes: Initial free quotes may change after first inspection for example due to excessive build-up, large gardens, or difficult terrain which may require more time and additional charges (agreed in advance where possible). Any updates to pricing will be communicated before we start the service.
• Pausing & Restarting Services: If you pause your service for any reason, an initial cleaning fee may apply when you resume before returning to your regular monthly schedule.
• Flat Monthly fees: Our monthly charges are calculated over a 52-week year and averaged across 12 months. Extra weeks in some months are already included, so no additional charges apply.
• Year-round service: We operate throughout the year and will provide service whenever conditions are safe, regardless of rain, snow, or other weather factors.
• No Access Policy: If we cannot access your garden due to a locked gate, dog inside the garden or other obstructions, the scheduled service will still be charged as performed. We do our best to prevent this by sending a text 30-60 minutes before arrival.
• Price changes: We may periodically update prices to reflect operational costs and/or inflation, providing reasonable notice for recurring plans.
1.7 Cooling-Off Rights
As a consumer, you have a statutory right to cancel your service subscription within 14 days of signing up, in line with the Consumer Contracts Regulations 2013.
• Full refund: If you cancel within this period and have not received any services, we will refund you in full.
• Services started during cooling-off period: If you request that we begin services within the 14-day period and then cancel, you will be charged proportionately for the services we have already provided.
• How to cancel: To exercise this right, you must clearly notify us by email at [email protected].
After the 14-day cooling-off period, our standard cancellation policy applies: you may cancel at any time, and the cancellation will take effect from the start of your next billing cycle.
This applies only to consumers (not business clients).
1.8 Rescheduling
• Customer updates: Please notify us promptly of any address, access, or schedule changes, as well as holiday plans where the dog will not be using the garden.
• Rescheduling: If you need to cancel a scheduled visit and reschedule, please notify us at least 48 hours before the visit so we can reschedule it. Short-notice cancellations (less than 48 hours) will be charged as performed.
• Our cancellations: We may reschedule due to severe weather, staff illness, emergencies, vehicle breakdown, or safety concerns out of your and our control. We will notify you as soon as possible and rearrange your service. No charge applies.
• Refunds: Refund eligibility depends on the circumstances (e.g., a service not delivered and not rescheduled due to our fault or within the 14-day cooling off period). Refunds are made to the original payment method.
1.9 Service Pauses & Termination
• Service pauses: You may pause your service for up to 4 weeks (extendable to 6 weeks in exceptional cases and at our discretion) with at least 48 hours’ notice. No charges will apply during the pause. Please note that your regular slot cannot be guaranteed when service resumes. If a pause extends beyond 4 weeks, your account may be closed and treated as a termination, and you may need to re-enrol at current pricing.
• Termination by you: Cancel any time before the next billing cycle. Prepaid amounts may be refunded at our discretion.
• Termination by us: We may pause or end services immediately for safety risks, repeated access issues, dog bites, non-payment, abusive behaviour, suspected fraud, or misuse of offers.
• Reinstatement: Resuming service after a pause or termination may require a 'One-Time' deep clean fee if waste has accumulated and longer time is needed for clean up.
1.10 Service Quality and Promotional Use
We may film, record, or take photos of our dog waste removal service for quality control, training, and marketing purposes. By using our service, you consent to such recordings of the service and any relevant property. All recordings or images will be handled according to our privacy policy and used only for quality control, training, or marketing, including social media, our website, or print materials.
If you do not want your property, pet, or testimonial to be recorded or used for marketing, please let us know before your service appointment.
We will not use any images, recordings, or testimonials for marketing without giving you the chance to object in advance.
1.11 Disclaimer of Warranties
We always aim to provide our services to a high standard. However, all services are provided on an “as is” and “as available” basis. We make no guarantees or warranties, express or implied, including but not limited to warranties of satisfactory quality, fitness for a particular purpose, or uninterrupted performance. We do not warrant that our service will always be error-free or uninterrupted, and we are not liable for any loss or damage arising from its use.
If you believe our technician has missed any waste during a visit, please notify us within 24 hours of completion. We will usually return to resolve the issue the same day or the next working day. Reports made after this period may not be addressed, as new waste may have been deposited.
2. Referral Policy
Our referral programme rewards existing customers for recommending us. By taking part, you agree to the terms below:
• Referral link: Each customer receives a unique referral link to share. Successful sign-ups are tracked via this link.
• New customers only: Referred person must not be a current or past customer.
• No self-referrals: Referrals cannot come from your own household or business.
• Reward trigger: Rewards are issued after the referred customer pays for their first visit or first month of recurring service.
• Referrer reward: A £20 credit will be applied to your next invoice at the start of the following month, or we can make a £20 donation to a UK-registered animal charity of your choice instead. Proof of donation will be provided by email.
• Referred customer benefit: First visit free when joining as a weekly or bi-weekly recurring customer.
• If a referred customer cancels or defaults on payment within their first month, the reward may be withdrawn.
• Monthly cap: Maximum 5 rewards per referrer/household per calendar month.
• Abuse prevention: Rewards may be cancelled if we suspect misuse (e.g., coupon sites, fake accounts).
• Programme changes: Terms may be updated anytime. The website version is current.
• Non-transferable: Rewards hold no cash value and cannot be exchanged or transferred.
3. Website Terms of Use
These terms apply to your use of our website at www.scoopandtidy.com (including scoopandtidy.com). By using the site, you agree to these terms.
3.1 Prohibited Use
You agree to use this website in compliance with all applicable laws, regulations, and these Terms. The following activities are strictly prohibited (this list is not exhaustive):
• This website is not intended for, nor directed to, individuals under the age of 16.
• Impersonating, or attempting to impersonate, Scoop and Tidy, Marketix AI LTD, our employees, representatives, or affiliates.
• Misrepresenting your identity or affiliation with any person or organisation.
• Sending, or attempting to send, unauthorised advertising or promotional material (including spam, junk mail, or chain letters).
• Engaging in conduct that, in our sole discretion, restricts or inhibits anyone’s use or enjoyment of the website, or that may harm us, other users, or expose us to liability.
• Using the website in a manner that could disable, overload, damage, or impair its functionality, or interfere with another user’s experience.
• Employing automated tools (such as robots, spiders, or crawlers) or manual processes to monitor, copy, or collect website content without our written consent.
• Introducing or attempting to introduce harmful software or code (including viruses, worms, trojan horses, or logic bombs).
• Attempting to gain unauthorised access to, interfere with, damage, or disrupt any part of the website, its servers, or connected networks and databases.
• Launching or attempting any denial-of-service (DoS) or distributed denial-of-service (DDoS) attack..
• Using the website in any way that violates local, national, or international laws or regulations.
3.2 Infringement of Intellectual Property Rights - Notice
All content on this website is © 2025 Scoop and Tidy, Marketix AI LTD or licensed third parties. All rights reserved.
Unless otherwise stated, this website and all materials on it - including but not limited to logos, designs, text, graphics, images, information, data, software, audio, and their arrangement (collectively, the “Content”) - are the property of Marketix AI LTD or its licensors. The Content is protected by copyright, trademark, and other intellectual property laws in the UK and internationally.
If you become aware of a potential infringement of our intellectual property, please contact [email protected].
We also respect the rights of others. If you believe in good faith that any Content on this website infringes your intellectual property, you (or your authorised representative) may send us a notice titled “Infringement of Intellectual Property Rights – Notice” including:
• Your electronic or physical signature.
• A description of the work you claim has been infringed, including its location (URL) or a copy of the work.
• Your name, address, email, and phone number.
• A statement that you believe, in good faith, that the disputed use is not authorised by the rights owner, their agent, or the law.
Incomplete notices may not be processed. Submitting false or bad-faith claims may make you liable for damages.
Notices of infringement can be submitted to:
Email: [email protected]
Phone: +44 7888 872 194